Customer Relationship Management |
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CRM solutions for small and midsized businesses are too often designed either as “one size fits all,” or as scaled down versions of rigid, monolithic enterprise systems. These flawed approaches don’t accommodate for unique customer relationship management needs and processes that are a natural part of every business; hence, leading to low user adoption rates and failed implementations. At DWS, we deliver purpose-built, flexible CRM solutions that facilitate customers achieve objectives quickly and with a low TCO. Our CRM solutions suite is comprised of contact & customer management, salesforce & marketing automation, service & support automation and process automation. |
Act! by Sage
ACT! is the #1 selling Contact and Customer Manager with 2.8 million users. ACT! helps you organize the details of your customer relationships in one place for a complete view of the people you do business with. Improve marketing effectiveness to attract new customers and get more from existing relationships. And, take action on sales leads with total visibility into the pipeline. Because ACT! is easy to learn and use, you can be more productive right away. ACT! is more powerful than e-mail or spreadsheet solutions, but easier to use—and less costly—than a CRM solution.
Sage CRM
Sage CRM is an easy-to-use, fast-to-deploy on-site CRM solution with out-of-the-box but configurable business processes. It provides enterprise-wide access to vital customer information—anytime, anywhere—so you can manage your business with an integrated approach to inside and field sales automation, customer care, and marketing.
Sage Saleslogix
Award-winning Sage SalesLogix is a rapidly deployed, robust, highly-customizable CRM solution with flexible, secure, deployment options to meet your business needs. The integrated Sage SalesLogix CRM suite includes Sales, Marketing, Customer Service, Support, and Mobile automation solutions as well as rich business process automation capabilities. With flexible, secure deployment options and bundled service options designed to help you be up and running fast, Sage SalesLogix is the total business solution for organizations seeking to automate their unique customer relationship management business processes at the lowest total cost of ownership – either hosted or on-premise. We’ve got you covered.
Sage E-Marketing
Sage E-Marketing is a fully functional email marketing application that works with Sage technology including Sage CRM. By integrating Sage E-Marketing tightly with Sage CRM, the CRM record becomes the source of all contact activities on-line or off-line. Campaign audiences can be built utilising all the contact criteria, including their actions in response to previous emails.