DWS offers first class value added services to our customers with prominent regional presence, adding unique optimal benefits for their businesses. Our expertise also allows us to provide top level advice on complex business issues, enabling our clients to reach for greater heights and success.
Our extensive range of professional services includes Evaluation and Consultation, Customization, Implementation, Training, Support and Maintenance. In addition, we also offer IT Outsourcing including security administration, infrastructure management and system & network consultation and administration services.
Consultation
Our professional team of consultants aims to thoroughly understand the needs and requirements of our customers, putting forward the most effective solution for their business and infrastructure enhancements.
- Identification of business and system requirements, optimizing the use of resources and budget
- Design of applications features based on requirements assessments and needs analysis, maximizing customers’ IT investment and ROI
Business Process Reengineering
Business process reengineering is a new business management concept, enabling organizations to utilize the latest technologies to minimize costs, increase productivity and improve performance. Through in-depth examination, strategic systems are designed for our clients to reap lasting benefits.
Implementation
Through best practices and proven methodologies, we assist our clients supervise and monitor every phase of a project from environment study, installation, setup to system integration and data conversion, accelerating project delivery and minimizing deployment time.
- End-to-end implementation to meet organization’s overall business vision and measure them with the results, ensuring a quick return on investments
- A "quick-start" implementation or "plan and deploy" multi-layered complex implementation which may be analyzed and managed for a lower overall TCO
Training and Education
We offer various types of training and coaching services to customers, together with a wide range of support service by means of phone, fax, email, remote access and on-site visits.
- Fast adoption of new releases and change in business processes is assured through our expertise in knowledge transfer and training
- Quick turnaround of service and change requests to ensure adaptation to dynamic business trends and environment
Customization
To enhance the functionality of and match the unique needs of our customers, we will design and develop appropriate reports, forms, analysis tools and other add-on programs so that the solutions would best suit clients’ process needs, thereby enhancing business agility.
- Add-on programs with existing system to improve operation processes
- Integration interface between divergent applications
Support and Maintenance
- Fast adoption of new releases and change in business processes is assured through our expertise in knowledge transfer and training
- Quick turnaround of service and change requests to ensure adaptation to dynamic business trends and environment
IT Outsourcing
We have developed various IT outsourcing services to help customers improve IT resources availability and user productivity on one hand and reduce costs on another, facilitating clients to better focus on their core competence in today’s ever-challenging market. Our range of IT outsourcing services includes:
- Security administration
- Management of end-user account creation, permission levels, system access, password resets and account deletions
- Infrastructure management
- Availability management to improve productivity and user satisfaction
- Asset management, remote control, patch management, software distribution and fault and performance monitoring and management
- System & network consultation and administration
- Pro-active system health checks
- Routine account maintenance
- On-site / remote issue remediation
- Server / firewall / mail system / DNS / database / proxy, VPN installation, configuration and inspection