We
honor the Unsolicited Electronics Messages Ordinance (UEMO) and would
like to confirm if you are willing to receive any future eDM from Data
World Solutions Ltd.
Please
refer to the bottom to check for details.
|
|
<<
Customer Relationship Management
FREE Seminar >>
The Secret to Profitability: Boosting Customer Satisfaction to Maximize Customer Lifetime Value (CLV) through CRM
Join us at this FREE seminar to learn how an integrated CRM approach can help your Company to boost revenue!
|
|
 |
|
 |
 |
|
| |
|
What is Customer Relationship Management and Customer Lifetime Value (CLV)? |
|
In today's market-driven era, businesses are increasingly aware of the need to maximize customer satisfaction to increase business and also to retain existing customers. Many companies have started to realize the customer lifetime value (CLV) concept and recognize the importance of customer relationship management (CRM) to achieve corporate goals.
CRM is not just an IT solution; it is an integrated approach to identifying, acquiring and retaining customers. With the right CRM approach and relevant IT tools, businesses can boost customer satisfaction, maximize the value of every customer interaction, reduce costs and boost profitability.
| Date: |
July 16 2008 (Wednesday) |
| Time: |
3:00PM – 5:00PM
(Registration starts at 2:30PM) |
| 2:30PM – 3:00PM |
Registration |
| 3:00PM – 3:30PM |
Faster business opportunities through an effective integrated CRM approach
Speaker: Mr. Billy Man
General Manger of Business Service, Hong Kong Quality Assurance Agency |
| 3:30PM – 4:00PM |
Enrich the qualify of CRM approach through deployment of CRM systems
Speaker: Mr. Charles Mok
Founding Chair, Internet Society Hong Kong Chapter |
| 4:00PM – 4:15PM |
Coffee Break |
| 4:15PM – 4:45PM |
Realizing the Customer Lifetime Value (CLV) approach and customer satisfaction through advanced system capabilities
Speaker: Mr. Frankie Chan
Business Solutions Manager
Data World Soluions Limited |
| 4:45PM – 5:00PM |
Q&A Section and Lucky Draw |
| |
Who should attend:
Management / Sales and Marketing Professionals /
Customer Services Managers / IT Professionals /
Operation Managers |
|
|
HK$300 PARKnSHOP
Cash Coupon
Lucky Draw*
|
1GB USB
Thumb Drive*
*All attendees are eligible to win the HK$300 PARKnSHOP Cash Coupon and 1GB USB Thumb Drive. For Terms & Conditions, please refer to the confirmation email.
|
Seats are limited, registration
based on a first-come, first-served basis.
|
Seminar Highlights:
- |
CRM as an integrated approach |
- |
Benefits and ROI of CRM |
- |
The role of Information Technology (IT) as an integrated CRM approach |
- |
How to increase Customer Lifetime Value (CLV) and customer satisfaction |
- |
The latest e-marketing trends and latest industry news |
- |
The "must-have" IT system functions to help increase customer satisfaction and maximize CLV when selecting IT software |
|
|
|
|
|
|
Organizers: |
|
Co-Organizers: |
|
|
|
|
|
| |
 |
|
|
|
|
| |
|
Data World Solutions Ltd. A leading business solutions provider specialized in end-to-end business applications. Awarded as the No. 1 SAGE Solutions Provider in Hong Kong. We serve over 3,000 business cutomers in Hong Kong, Shenzhen and Shanghai.
Please visit our Website at http://www.dataworld.com.hk/dws for more information.
|
|
